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DO YOU SHIP WORLDWIDE?

Yes! We are based in Rochester, England but we ship anywhere in the world.

In some cases customs charges will be necessary when the items arrive in your country. We are not responsible for any customs charges, as they are outside of our control.

For more information please read our shipping policy:

https://erriesemporium.com/policies/shipping-policy

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DOES SHIPPING INCLUDE TRACKING?

All of our packages are sent with tracked shipping ONLY.

For more information please read our shipping policy:

https://erriesemporium.com/policies/shipping-policy

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CAN I COMBINE ORDERS AND SHIPPING?

Of course! Unfortunately, we are unable to combine orders once they are shipped.

If you would like to combine orders and shipping, or have any further questions, please contact us via email (erriesemporium@gmail.com).

For more information please read our shipping policy:
https://erriesemporium.com/policies/shipping-policy
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HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Covid-19 and Postal Strikes Shipping Update: Due to the global pandemic and current postal strikes, shipping times are likely to be affected. Orders are sent out every Tuesday. 

Pre-made items will usually ship out within 4-7 working days. Made-to-order items will usually be shipped within 11-21 business days as they are made within 7-14 business days and then ship out within 4-7 business days.

If you have placed an order that includes both pre-made and made-to-order products, all purchased items will be shipped out together once the last item has been made unless requested otherwise by the customer; this can be done by contacting us via email (erriesemporium@gmail.com).

Please allow more time during busier periods as I am only one person.  All items are shipped from Rochester, England.

For more information please read our shipping policy:
https://erriesemporium.com/policies/shipping-policy

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MY PACKAGE IS LOST OR STOLEN, WHAT SHOULD I DO?

Unfortunately, once your package has been shipped out, it is completely out of our control. All orders come with tracking and are handled by Royal Mail.

Please use the link below for information regarding Royal Mail's retail compensation policy for loss:

https://www.royalmail.com/retail-compensation-policy-loss#Compensation%20Payments%20for%20loss

Please don't hesitate to contact me if you feel you require further guidance.

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WHAT IS THE DIFFERENCE BETWEEN PRE-MADE AND MADE-TO-ORDER?

Pre-Made products are already made when listed, meaning, they are ready to be packaged and shipped upon purchase. This makes the process a lot quicker for the customer, however, it means stock will be limited. Made-To-Order products are yet to be made when listed - All made-to-order products will only be made upon purchase. Subsequently, these products can be more personalised. The process is a lot slower for the customer, however, stock will be limitless.

For more information, check out our shipping policy:

https://erriesemporium.com/policies/shipping-policy

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IS EVERYTHING HANDMADE?

Yes! Everything is handmade and personalised by me! Please be patient with me as I am a bit of a perfectionist!!

If you would like to know more about me or my business, check out our about page:

https://erriesemporium.com/pages/about

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WHAT ARE YOUR EARRINGS MADE OF?

All of my earrings are either gold or silver plated, of a brass material, and nickel, lead and cadmium free.

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Can't find what you're looking for?

Feel free to fill out the form below, or, email me directly at erriesemporium@gmail.com